Frequently Asked Questions


  • How much clothing should I leave on during my massage?
  • I’ve never had a massage before, what should I expect?
  • What do I do if the pressure is too much or something hurts during the massage?
  • About Our Staff
  • Cancellation Policy
  • COVID-19
How much clothing should I leave on during my massage?

For a custom massage you can undress to your level of comfort. You will be draped with a sheet and blanket during your entire massage treatment. If your therapist is working on your arm, your arm will be uncovered then gently tucked back under the sheet before your therapist begins working on another part of the body such as the back or leg, etc. At no point during your treatment are the breasts or genitals ever exposed. 

I’ve never had a massage before, what should I expect?

Your therapist will review your health history form with you prior to your treatment. This is also an opportunity for you to share any questions or concerns you may have and areas that you feel require special attention ie. low back pain, sore neck, etc. 

Next your therapist will instruct you as to whether you should begin face-up or face-down and then you will be left alone to undress and make yourself comfortable between the sheets on the table. Your therapist will knock before re-entering the room. 

For a custom massage the arms, legs, back, head, neck and feet will be worked and abdominal massage if you choose. When your session is complete your therapist will quietly leave the room, allowing you ample time to dress.

What do I do if the pressure is too much or something hurts during the massage?

Your therapist will periodically check in with you during your treatment to get a sense if the pressure of the massage is to your liking. We encourage you to speak up if the pressure is too light or too deep or if a particular technique is uncomfortable for you in any way.

About Our Staff

Our therapists are Maine State Licensed and highly trained.

Cancellation Policy

Appointments cancelled within 24 hours of appointment time WILL NOT be refunded unless rebooked within 2 weeks and must be rescheduled at the time of cancellation. If the rescheduled appointment is cancelled you 

will not receive a refund. Cancellation of multiple bookings within 48 hours of appointment time will not be refunded.

COVID-19

The safety of our clients and therapists is our highest priority. We are closely following protocols directed by the CDC and Federation of State Massage Therapy 

Boards. Listed below are the current protocols that we are following in the office: 

-If you are travelling from a state that is not on the State of Maine exempt travel list we require a copy of a negative Covid-19 test result or proof that you have quarantined for two weeks prior to your appointment date unless coming from one of the exempt states: Vermont or New Hampshire 

-ALL CLIENTS MUST COMPLETE AN UPDATED HEALTH QUESTIONNAIRE VIA EMAIL PRIOR TO THEIR APPOINTMENT. 

-If you tested positive for Covid-19, a copy of your negative Covid test dated within 72 hours of your appointment is required. 

– We ask clients to wait outside until their appointment time to avoid crowding in the waiting area. We will greet you at the door. PLEASE DO

NOT ARRIVE EARLY. 

-All visitors must wear a face covering for the entirety of their visit. If you do not have one, we will provide one for you. 

-All visitors must sanitize their hands and remove their footwear upon entering. Hand sanitizer is provided. 

-All clients must answer a series of Covid-19 related questions prior to their session. 

-The massage rooms, bathroom and waiting area are completely sanitized after EVERY client. 

-We will no longer be providing water for clients (we do apologize) so bring your own! 

-We ask that you limit talking during your visit to essential communication especially during your session to minimize any respiratory droplets or aerosol being released into the air. 

-We have air purifiers running in all massage rooms during sessions and we ventilate rooms between sessions for at least 30 minutes by opening all doors and windows. 

-We ask that all appointments be paid at the time of booking unless paying with cash or check (written in advance) to avoid crowding in the common areas. 

We thank you so much for your cooperation during these challenging times. 





Address
28 Washington Street,
Camden, ME 04843

Phone
+ 1 207-230-9320

Email
info@camdenmainemassage.com

Hours
Mon-Sat 9-6 & Sun 10-4, By Appointment